A CRM (Customer Relationship Management) system is a strategic tool that, companies across various industries, should leverage in order to better understand who their customers are and how they interact with the company. However, in order to make the most out of CRM, it is critical that your system is integrated with the rest of your technology stack.
What is CRM Integration?
A CRM integration is the seamless connectivity between your CRM software and third-party applications. These integrations result in automated actions that expand the functionality of your software, eliminating the need to toggle back and forth between systems.
A winning CRM system is supported with a smart integration framework. Smart Integration ensures the right data at the right time, enables automation and orchestration of workflows and key CRM processes across applications (ERP, social media, phone systems, lead generation, reporting software, mobile devices, calendars, e-commerce systems, among other applications).
A smart CRM integration improves employee productivity, as well as customer experience.
MX Data’s Smart Retail Integration Platform can integrate your CRM system with different platforms.
I would recommend M.X. Data to any retail company that is looking to compete in today’s ever changing retail environment. They can implement a solution from your customer facing POS terminals to the technology driven E-commerce side of the retail business. If you would like to reach out for more details please feel free to contact me directly.
Founded in 1988, M.X. Data has over 30 years of industry expertise and experience providing comprehensive services to internationally renowned luxury goods retailers and major brands in the fashion industry.