Frequently Asked Questions

What is PortalMX?

PortalMX is a smart retail integration platform connecting disparate systems typically found in a retailer’s environment such as Point-of-Sale, ERP, Warehouse Management, E-Commerce, etc., resulting in more timely and accurate information and greater efficiencies by automating the processes and flows between the different systems.

What are the features of PortalMX?

  • Connectors that control who we are integrating with, what kind of data we are integrating, what business logic we are applying, and what protocol (Web API, XML files, CSV files, EDI files, etc.) to use.

  • Get and send data like Products, Prices, Quantities, Customers, Orders, etc. between multiple different systems.

  • User and Role Management

  • Locations Management

  • Alerts and Notifications

  • Detailed Logging

What is ShipMX ?

ShipMX is a Web Order Management and Fulfillment system that dynamically updates the systems that it integrates with like Magento, Shopify, etc. providing customer service and fulfillment personnel with visibility to their various fulfillment channels (including store, warehouse, and 3PL inventories) along with a fast and elegant way to process and track consumer’s web orders, and practically eliminates the need for manual entries in different systems.

What are the features of ShipMX?

  • Order Management
    • Search, filter, and sort orders by id, date, delivery, method, status
    • Real-time order status details including pick, pack, capture, ship, tracking, etc.
    • Support for various delivery methods like Ship, Same Day Delivery, and Pickup in-store.
    • Automated allocation that determines which Fulfillment Locations are responsible for fulfilling which Orders, Lines, or Units based on your business rules that can be mixed and matched. For example, prioritize available quantities by:
      • Product Category
      • Individual Location (check location A first, then location B, etc.)
      • Region
      • Shortest distance between the ShipTo address and the Fulfillment locations
      • Etc.
    • Dedicated Fulfillment module by User and Location for focused fulfillment of open orders
    • Pick, Pack orders individually or in batches
    • Real-time payment capture and payment status update
    • Real-time shipping with tracking number and label and fulfillment status update
    • Ability to Decline, Cancel, or Reallocate Orders
    • Ability to perform Returns and Refunds to the original payment method

      • Customers
        • View Customer details including their Customer Ids across all systems
        • View Customer Order History
        • View Products and Quantities across all fulfillment locations regardless of external system
        • Trigger email notifications to customers

How reliable is PortalMX?

  • Over the past three years, the PortalMX platform has produced a 99% uptime availability.

How quickly are orders allocated and fulfilled by ShipMX?

  • The import of orders, application of allocation rules and sending to fulfillment are all configurable based on your needs.
    • For example, you may choose to import orders every 5 minutes, allocate every 5 minutes, and send fulfillment every 5 minutes. The physical shipment of the order will depend on your fulfillment center and shipping carrier.

For whom is Retail Pro software designed?

Specialty retailers who are doing great things with their retail business and need a retail software that gives them the flexibility to implement their game-changing ideas anywhere in the world. Our retailers are connecting data from every application for a single view of their business, unifying inventory across stores, channels, and supply chains, striving for operational excellence, and creating awesome customer experiences.

What is Retail Pro?

It’s a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.

What are some of the features that come with Retail Pro software right out of the box?

Customer-centric flexibility at the POS – Sales associates have easy access to POS options, including transaction lookup, pending transactions, central customer lookup, gift card balance check, promotions, and customer tax assignments and rebates. On-hand inventory availability lookup – With inventory visibility that goes deep into a particular store (within a single bin or shelf) or enterprise-wide, sales associates can look up product availability and validate items by their inventory image straight from the POS. You can tie this visibility to your ecommerce site and allow shoppers to reserve items from the nearest store. Omnichannel order fulfillment – Retail Pro allows associates to create sales at one location and fulfill the order at any other location, as part of your BOPIS, Click and Collect or other omnichannel offerings. Employee management – You can accurately track employee sales performance by tracking specific employee details for each sales transaction and ensure that correct commission levels are assigned and rewarded for each completed sale. To see more features in Retail Pro, visit :

How is Retail Pro different from other software?

Retail Pro is a trusted, agile platform for retail of any scale. It is a proven solution for global retailers who need robust features, with local support everywhere for multiple currencies, taxations, and regional regulatory policies. Whether you operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, you can overcome data fragmentation and configure Retail Pro to your exact workflow, branding, and business needs. Retail Pro is customer-centric, consistent software that helps you build engaging experiences at all retail touch points. You can access every feature of Retail Pro from your back-office desktop computer, POS, sales floor kiosk, or any Apple, Android, or Windows mobile device. You can leverage application program interfaces in Retail Pro to connect and share your retail data across your POS, eCommerce sites, Loyalty, RFID, Merchandising, CRM, Accounting, ERP or any other type of platform required by retailers.

What Retail Management or POS systems are supported by PMX?

  • PortalMX is designed to be external system agnostic. PortalMX already supports RetailPro and can be adapted to other RMS systems.

I am interested. How quickly could PortalMX be up and running?

  • Portal MX was designed for seamless and rapid integration. The out of the box solution can be installed within a day, and PortalMX can be up and running in as little as a few days to several weeks depending on your integration requirements.

Are there any specific system requirements for the new PortalMX solution?

  • PortalMX is a Software-as-a-Service (SaaS) solution, therefore there are no specific client-side requirements. However, if you opt for the ShipMX web application, we recommend IE 8 or higher, and our customers have reported success with Firefox and Chrome.

Where is my data hosted by PortalMX?

  • PortalMX is hosted in a highly secure and reliable data center spread across redundant sites.

Can you give me examples of some areas that I should see improvement by implementing the PortalMX solution?

  • Yes, some areas our customers report seeing immediate improvements, are:
    • Automation of processes that reduce or eliminate the need for manual data entry
    • Increase fulfillment turnaround time of orders
    • Increase in inventory accuracy
    • Higher customer service to your own clients
    • Reduced system touch points (i.e.: most activities will be focused around automated PMX processes
    • Consolidated data from several systems
    • Increased ability to get and send data between your various systems

Who is M.X. Data? How long has M.X. Data been in business?

  • M.X. Data was founded in 1988 in New York, NY, USA.
  • A Paris, France office also opened in 1990 to cater to our European market.
  • M.X. Data is a privately held software consulting company.
  • Today, we are leading reseller of Retail Pro
  • M.X. Data’s focus is to provide Retail Technology related support and consulting services to the luxury and specialty retail market worldwide.

What are standard support hours at MXData?

  • Standard support hours are Monday through Friday 9:00a.m. - 6:00p.m. EST.
  • Extended weekday support hours are 6pm-9pm EST.
  • Critical System Down support is also available on Saturday and Sunday between 9:00a.m. – 9:00p.m. on a call back basis
  • Additional extended hours and SLA’s are available via commercial agreement.

    What products and services does M.X. Data provide?

    • M.X. Data’s primary focus is on providing POS Software support, distribution and related consulting services.
    • M.X. Data also prides itself in offering a carefully selected selection of partner solutions targeting customers wanting to enhance their POS capabilities and/or bridge a gap in functionality between various systems.

    I am an existing Retail Pro Customer. What are the added benefits of using PortalMX?

    PortalMX has been developed to connect Retail Pro to other Retail Systems needed in today's world of Retail Technology offerings. PortalMX eliminates the need for manual entry across systems, providing Real Time accurate data, allowing for business decisions to be made quickly and efficiently.
    M.X. Data Looks Forward To Being Your Trusted Retail Consultant!
    Founded in 1988, M.X. Data has over 30 years of industry expertise and experience providing comprehensive services to internationally renowned luxury goods retailers and major brands in the fashion industry.
    118 E 28th St # 307
    New York, NY 10016
    (212) 725-1200
    info@mxdata.comREQUEST SUPPORT(212) 725-2999support@mxdata.comSCHEDULE A CONSULTATION

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