frequently ask questions

What is PortalMX?

PortalMX is a Smart Retail Integration Platform that connects disparate systems and automates business processes.

What does PortalMX do?

The 3 core components are:
  • PortalMX: The heart of the PortalMX solution that contains the database engine, business rules and logic layer
  • ShipMX: Our optional front-end web application connected to the PortalMX engine and designed for order management and customer service functions (e.g.: order status, web returns and refunds, stock levels, etc.)
  • AgentMX: The connection layer designed to exchange data between Portal MX and other systems

What is ShipMX ?

ShipMX is an Omnichannel Order Management and Fulfillment Web Application, developed by M.X. Data. It is an add on solution to our eCommerce Integration powered by PortalMX.

What does ShipMX do?

  • Import orders and other data to the PortalM.X. Database
  • Apply fulfillment and allocation rules to orders, based on client’s own business rules, for example:
    • Prioritize by location and available quantity
    • Prioritize by distance of fulfillment center to destination address
    • Prioritize lowest shipping cost to destination (coming soon)
    • Split order fulfillment
    • Tracking number by order line
  • Real time inventory management
  • Near real-time get and send requests to other systems
  • On-demand get and send requests via PMX web api’s(coming soon)
  • Email order acknowledgements to order customers
  • Email shipment confirmation to order customers
  • Basic auto generated daily reports (e.g.: daily stock levels, open orders, Bill To/ Ship ToAddresses mismatching, Orders Shipped but Not Settled)
  • Rules Management (i.e.: Create/Edit allocation rules)

What does AgentMX do?

  • AgentMX is the connection layer between PMX and any other external system (ex.: RMS, WMS, ERP, shopping cart, etc.)
  • AgentMX supports two communication methods, which are FTP/SFTP and web API’s
  • There are currently several feed agents that support various get and send data requests
  • Examples of existing feed agents are:
    • EFTAgents: Meant to deal with EFT systems (to capture payments)
    • FeedAgents: Meant to get StyleMaster feeds from backend systems
    • InventoryAgents: Meant to get available stocks from backend systems
    • ShipmentAgents: Meant to communicate to backend systems the orders to be shipped from them
    • InvoiceAgents: To communicate validated orders (shipped, settled)

How reliable is Portal MX?

  • Over the past three years, the PortalMX platform has produced a 99% uptime availability.

Is there a limit to the number of orders I can process through PortalMX?

  • Theoretically, there is no maximum number of orders that PortalMX can handle. Currently, our largest customer efficiently processes as many as 15,000 orders per month during their peak season.

How quickly are orders allocated and fulfilled by ShipMX?

  • The import of orders, application of allocation rules and sending to fulfillment are all configurable based on your needs.
    • For example, you may choose to import orders every 5 minutes, allocate every 5 minutes, and send fulfillment every 5 minutes. The physical shipment of the order will depend on your fulfillment center and shipping carrier.

What is Retail Pro?

It’s a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.

For whom is Retail Pro software designed?

Specialty retailers who are doing great things with their retail business and need a retail software that gives them the flexibility to implement their game-changing ideas anywhere in the world. Our retailers are connecting data from every application for a single view of their business, unifying inventory across stores, channels, and supply chains, striving for operational excellence, and creating awesome customer experiences.

How is Retail Pro different from other software?

Retail Pro is a trusted, agile platform for retail of any scale. It is a proven solution for global retailers who need robust features, with local support everywhere for multiple currencies, taxations, and regional regulatory policies. Whether you operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, you can overcome data fragmentation and configure Retail Pro to your exact workflow, branding, and business needs. Retail Pro is customer-centric, consistent software that helps you build engaging experiences at all retail touch points. You can access every feature of Retail Pro from your back-office desktop computer, POS, sales floor kiosk, or any Apple, Android, or Windows mobile device. You can leverage application program interfaces in Retail Pro to connect and share your retail data across your POS, eCommerce sites, Loyalty, RFID, Merchandising, CRM, Accounting, ERP or any other type of platform required by retailers.

What Retail Management or POS systems are supported by PMX?

  • PortalMX is designed to be external system agnostic. PortalMX already supports RetailPro and can be adapted to other RMS systems.

I am interested. How quickly could PortalMX be up and running?

  • Portal MX was designed for seamless and rapid integration. The out of the box solution can be installed within a day, and PortalMX can be up and running in as little as a few days to several weeks depending on your integration requirements.

Are there any specific system requirements for the new PortalMX solution?

  • PortalMX is a Software-as-a-Service (SaaS) solution, therefore there are no specific client-side requirements. However, if you opt for the ShipMX web application, we recommend IE 8 or higher, and our customers have reported success with Firefox and Chrome.

Where is my data hosted by PortalMX?

  • PortalMX is hosted in a highly secure and reliable data center spread across redundant sites.

Can you give me examples of some areas that I should see improvement by implementing the PortalMX solution?

  • Yes, some areas our customers report seeing immediate improvements, are:
    • Automation of processes that reduce or eliminate the need for manual data entry
    • Increase fulfillment turnaround time of orders
    • Increase in inventory accuracy
    • Higher customer service to your own clients
    • Reduced system touch points (i.e.: most activities will be focused around automated PMX processes
    • Consolidated data from several systems
    • Increased ability to get and send data between your various systems

Who is M.X. Data? How long has M.X. Data been in business?

  • M.X. Data was founded in 1988 in New York, NY, USA.
  • A Paris, France office also opened in 1990 to cater to our European market.
  • M.X. Data is a privately held software consulting company.
  • Today, we are leading reseller of Retail Pro
  • M.X. Data’s focus is to provide Retail Technology related support and consulting services to the luxury and specialty retail market worldwide.

My needs are constantly evolving; does M.X. Data plan on improving future versions of PortalMX?

  • Portal MX, along with ShipMX and AgentMX are three of M.X. Data’s core products. As a result, M.X. Data has been improving and monitoring Portal MX on a steady basis over the past five years.
  • As future versions become available, existing customers will be the primary beneficiaries of improvements and new features, and the first ones to get notified and updated as soon as such improvements become available.
  • In addition, PortalMX’s capacity for potential customization means that PortalMX improvements can be tailored to grow alongside your business needs.

What products and services does M.X. Data provide?

  • M.X. Data’s primary focus is on providing POS Software support, distribution and related consulting services.
  • M.X. Data also prides itself in offering a carefully selected selection of partner solutions targeting customers wanting to enhance their POS capabilities and/or bridge a gap in functionality between various systems.

What are standard support hours at MXData?

  • Standard support hours are Monday through Friday 9:00a.m. - 6:00p.m. EST.
  • Extended weekday support hours are 6pm-9pm EST.
  • Critical System Down support is also available on Saturday and Sunday between 9:00a.m. – 9:00p.m. on a call back basis
  • Additional extended hours and SLA’s are available via commercial agreement.

    I am an existing Retail Pro Customer. What are the added benefits of using PortalMX?

    PortalMX has been developed to connect Retail Pro to other Retail Systems needed in today's world of Retail Technology offerings. PortalMX eliminates the need for manual entry across systems, providing Real Time accurate data, allowing for business decisions to be made quickly and efficiently.
    PortalMX is a retail integration platform that streamlines and speeds up eCommerce order fulfillment, is an integrated POS and ecommerce solution and a multi carrier shipping software. MX Data also offers retail IT consulting in NYC and award winning retail pro point of sale support. 

    Let's Start a Conversation

    Take the first step towards optimizing your retail operations. We look forward to speaking with you.
    Founded in 1988, M.X. Data has over 30 years of industry expertise and experience providing comprehensive services to internationally renowned luxury goods retailers and major brands in the fashion industry.

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